Feedback and Complaints
Are you unhappy with our service, or do you have a suggestion or compliment to make?
Kaikōura Healthcare acknowledges the rights of all patients as outlined in the Health & Disability Commissioner’s Code of Rights. We aim to provide a high-quality, professional service at all times. However, there may be occasions when you feel dissatisfied with the care or service you’ve received.
What Can You Do?
If you have any complaints about the treatment or service you have received from us, we would like to know. We encourage you to provide full details of your complaint in writing to us as soon as possible so we can fully investigate your complaint.
You can send your complaint in writing to:
The Complaints Officer
Kaikōura Healthcare
25 Deal Street, Kaikōura 7300
(Please mark as Private & Confidential)
Email: admin@kaikourahc.co.nz
What to Include
Please provide the following details:
- Brief description of the incident(s) that occurred
- Time and date of incident(s)
- Details of the action, event, process or staff member
- Names of staff involved (if possible)
Prefer to Fill Out a Form?
You can either:
- Download a complaint form to print and post or
- Fill in the form online here →
Suggestions
Complaints
Bouquets
What We Will Do
When you make a complaint, we will:
- Acknowledge receipt of your complaint in writing within 5 working days, unless resolved sooner.
- Let you know within 10 working days whether your complaint is considered justified.
If more time is needed, we’ll explain why and keep you informed.
Help and Advice
You may wish to contact the Health and Disability Consumer Advocacy Service for further advice.
Toll-free: 0800 555 050
Email: advocacy@hdc.org.nz
If your complaint involves serious medical misconduct or you are unhappy with our response, you can also contact:
The Health and Disability Commissioner
P.O. Box 1791, Auckland
Phone: 0800 11 22 33