Booking & Managing Your Appointments
At Kaikōura Healthcare, we strive to make booking and attending appointments as easy as possible.
Whether you’re scheduling a routine check-up or require urgent care, we offer phone and online booking options. Below, you’ll find everything you need about our appointment system, including what to expect and how to prepare.
Book an Appointment
Emergencies
📞 Call 111 for all medical emergencies
Phone the Clinic
📞 Call us at: 03 319 3501
Book Online
Kaikōura Healthcare uses MyIndici, a secure patient portal that allows you to book appointments online anytime.
Free registration – No joining fees or ongoing costs
Quick & easy sign-up – Requires a valid NZ mobile number
Matches your existing records – If details don’t match, call us to update
You will be redirected to the MyIndici Patient Portal to schedule your appointment.
Appointments Information
Arriving at the Practice
✔ Report to reception upon arrival
✔ Wait time over 30 minutes? Please check with reception
Standard appointment times are 15 minutes
Why we may run late:
- Emergency patients requiring urgent care
- Some consultations take longer than expected
- Patients arriving late
We do our best to minimise delays and appreciate your patience!
How You Can Help Us
Kaikōura Healthcare is a busy medical centre. Here’s how you can help us provide the best service possible:
✔ Arrive on time & check in – If running late, call reception
✔ Be realistic about your consultation – A 15-minute appointment covers one major or two minor issues. Request a double appointment (in advance) if you need more time.
✔ Some procedures require extra time – Check with reception or a nurse
✔ Only book one patient per appointment
✔ Plan ahead – Book in advance for repeat prescriptions and routine care
Optimise your appointment
Kaikōura Healthcare is a busy medical centre. Here’s how you can make the best use of your appointment time.
Start with the most important issue: Sometimes patients will talk about something minor before raising an issue that they are really concerned about. If you are really worried about something – bring it up first.
Get your facts together: Being as clear as possible about when symptoms started, how long symptoms last etc will be very helpful. Making some notes beforehand will ensure you don’t forget anything
Don’t bring a long list: We respectfully ask you to be realistic. It is not possible to talk about more than one or two issues in one appointment. Your doctor needs enough time to properly deal with each issue. Choose the most urgent problem and work through that, rather than rushing through multiple issues and not addressing any of them properly. If you need more time, you may need to book a double appointment or come back again for another consultation.
Introducing HEIDI: AI-powered support for clinicians
At Kaikoura Healthcare some of our clinicians are using or will start to use “Heidi”; an advanced AI tool designed to enhance efficiency and accuracy in patient care.
Your clinician will have to ask your permission first and if you decline, Heidi won’t be used.
Heidi is a recording programme that will work in the background on the clinician’s computer, transcribing the consultation into a clinical note as it happens. This allows the clinician to be fully engaged in the conversation with you rather than typing notes into a computer.
Because Heidi is transcribing at the same time as you are having a conversation, no recordings are stored anywhere.
After the consultation, the clinician reviews and finalises the notes before adding them to the patient’s record.
By automating note-taking, Heidi helps us maintain detailed and accurate medical records without interfering with your visit.
Your privacy is very important to us. If you have any concerns about the use of Heidi during your appointment, simply let your clinician know. We fully respect your preferences and will gladly switch to traditional note-taking methods.
If you have any questions or concerns about Heidi, feel free to speak with your clinician.
Forms & Certificate Completion
Paperwork Fees – There is a charge for all forms, whether completed with or without a consultation.
Work and Income (WINZ) & ACC Forms – Must be completed during a consultation. Standard consultation fees apply.